HotelClub is committed to providing you with the best customer service and support. Our online Customer Service Center offers you immediate answers to many of your questions. Simply click on one of the links below to find answers to our Frequently Asked Questions. If you don't find the answer you need, please contact us on the Customer Email Support Form. We endeavour to process each inquiry as quickly as possible, so please be patient, we will reply to you.

Quick Links · View/Amend/Cancel Your Booking · E-mail Us · Feedback Survey

Frequently Asked Questions

Availability     Hotel Facilities & Room Information Booking Information Pricing/Rates Information Payment Booking conditions

Common FAQs · I have lost my voucher, what do I do? · What are your booking conditions? · How do I cancel/amend my booking? · What does "On Request" mean? · When will my credit card be charged? · How long will it take to confirm my booking? · Can I request an early check-in / late check-out?

View/Amend/Cancel Your Booking

If you wish to VIEW, CANCEL or AMEND an existing reservation, click here to access our "View/Amend/Cancel Your Booking" form.

E-mail Us

If you have any further questions, or comments, a quick and easy way to get in touch with us is via our Customer E-mail Support Form.

Feedback Survey

We always value feedback from our clients. To help us improve our site and provide better service to you, please take a few moments to fill out this Customer Survey.