Your Worldwide Online Hotel Reservation Service


Customer Service

This hotel reservation service is powered by HotelClub for HotelClub Online (b2b.hotelclub.net).

Frequently Asked Questions > Hotel Facilities & Room Information


  1. What is the cost of parking at the hotel?


  2. Do you organize airport transfers with my accommodation?


  3. Where can I find contact details for a hotel?


  4. How do I find directions to the hotel?


  5. Could you send me maps and/or other information about the hotel?


  6. Is breakfast included in the room rate?


  7. Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?


  8. How can I add my hotel to your website?

1. What is the cost of parking at the hotel?

All the information that is available to us about facilities at the hotel is displayed on the website. For information not already stated on our website regarding room facilities or hotel facilities, please contact the hotel directly. The contact information will be displayed on your check-in voucher.

2. Do you organize airport transfers with my accommodation?

Unfortunately we do not offer airport transfers when booking your accommodation. We do not store information regarding the airport transfer services for each hotel featured on our website. We suggest you contact the information desk at the airport on arrival to arrange your transfers.

3. Where can I find contact details for a hotel?

The hotel's street address is shown on the hotel's information page. Once a booking has been confirmed, we issue the Confirmation/Accommodation Voucher, which also states all the hotel's contact details.

4. How do I find directions to the hotel?

Location information of the hotel is listed on the Hotel Description page. This can also help identify distance from the airport or proximity to popular landmarks.

5. Could you send me maps and/or other information about the hotel?

All the information regarding the hotel (such as facilities and rates) is located on each hotel's web page. For additional information, you may contact the hotel directly.

6. Is breakfast included in the room rate?

Many hotels include a buffet or continental breakfast as part of their room rates, while others offer it as a separate service. This information can be found on the hotel's web page in the Prices section.

7. Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?

If the room type that you book is, for example, "Standard Room including Breakfast", breakfasts do not need to be added to the Itinerary. If it states that it includes breakfasts for up to 2 guests, and there are more than 2 guests staying, you will need to add any extra breakfasts to the Itinerary if required.

8. How can I add my hotel to your website?

Please complete the form below and one of our product development staff will contact you about the requirements to list your property on HotelClub.net:
http://www.HotelClub.net/HotelRegForm.asp


    


· start new search  · about this service  · customer care  · booking conditions  · specials  

English Language German Language Spanish Language French Language Italian Language Japanese Language Korean Language Polish Language Portugese Language Swedish Language Thai Language Simplified Chinese Language Traditional Chinese Language Russian Language Dutch Language